Appoiint for Customer Support

Resolve Issues
Faster & Smarter.

Support teams juggle separate tools for tickets, live chat, video calls, and customer data.

Appoiint brings helpdesk, live chat, video support, AI notes, CRM, and scheduling into one platform — replacing LiveAgent and more.

78%
Faster Issue Resolution
94%
Customer Satisfaction
65%
Fewer Repeat Tickets
2.5x
First-Call Resolution

Live chat & tickets built right in.

Handle support requests through live chat and a full ticket management system — no separate helpdesk subscription needed.

  • Real-time live chat widget.
  • Ticket creation and tracking.
  • Priority queues and routing.

Face-to-face video support.

Escalate any ticket to a video call instantly. Screen sharing and visual guidance resolve complex issues in minutes, not days.

  • One-click video escalation.
  • Screen sharing and annotation.
  • No downloads for customers.

Smart scheduling for support sessions.

Let customers book support appointments at their convenience. Automated reminders reduce no-shows.

  • 24/7 self-service booking.
  • Timezone-aware scheduling.
  • Automated reminders.

AI-powered session notes.

Every support call is transcribed and summarised automatically. Agents focus on the customer, not on note-taking.

  • Automatic transcription.
  • AI-generated session summaries.
  • Action items extracted instantly.

Full customer context from your CRM.

See every meeting, note, deal, and ticket for each customer — all in one place. No more switching to HubSpot for context.

  • Complete customer history.
  • Pipeline and deal status visible.
  • Notes linked across interactions.

Secure and fully branded.

Customise your support experience with your branding. Enterprise-grade security protects sensitive customer data.

  • Custom branding and colours.
  • End-to-end encryption.
  • GDPR compliant.

Ready to transform
customer support?

See how Appoiint replaces five separate tools and helps support teams resolve issues faster — all from one platform.