Elevate Customer Support with Appoiint
Provide exceptional customer service with face-to-face video support, screen sharing for troubleshooting, and seamless appointment scheduling that delights your customers.
No credit card required 14-day free trial
Proven Results for Support Teams
78%
Faster issue resolution
94%
Customer satisfaction score
65%
Reduction in support tickets
2.5x
Increase in first-call resolution
Support Challenges We Solve
Modern customer support teams face complex challenges in delivering exceptional service. Appoiint addresses these pain points with powerful video-first solutions.
Impersonal Support
Phone and chat support lack the personal touch that builds customer relationships
Slow Issue Resolution
Complex problems take multiple interactions to resolve without visual context
Scheduling Difficulties
Customers struggle to find convenient times for support appointments
Built for Support Excellence
Everything your support team needs to deliver exceptional customer service
Face-to-Face Support
Build stronger customer relationships with personal video interactions that show you care about their success.
- HD video quality
- Instant connection
- Mobile-friendly
Screen Sharing & Control
Troubleshoot issues faster with screen sharing and remote control capabilities for hands-on problem solving.
- Remote screen control
- Screen annotation
- File sharing
Smart Scheduling
Let customers book support appointments at their convenience with intelligent scheduling and automated reminders.
- 24/7 self-booking
- Timezone detection
- Automated reminders
Queue Management
Efficiently manage customer queues with intelligent routing, wait time estimates, and priority handling.
- Intelligent routing
- Priority queues
- Wait time estimates
Support Analytics
Track performance metrics, customer satisfaction, and team productivity with comprehensive analytics.
- Resolution time tracking
- CSAT scores
- Agent performance
Secure & Compliant
Protect sensitive customer data with enterprise-grade security and compliance with industry standards.
- End-to-end encryption
- GDPR compliant
- Session recording
Perfect for Every Support Scenario
From technical troubleshooting to customer onboarding, Appoiint supports all your service needs
Technical Troubleshooting
Resolve complex technical issues faster with screen sharing, remote control, and visual guidance.
- Remote desktop control
- Step-by-step visual guidance
- Session recording for training
Customer Onboarding
Welcome new customers with personalized video onboarding sessions that ensure successful adoption.
- Personalized welcome sessions
- Product walkthrough demos
- Setup assistance and training
Product Training
Provide comprehensive product training and education through interactive video sessions.
- Interactive training sessions
- Feature demonstrations
- Best practices sharing
Trusted by Support Teams Worldwide
See how customer support professionals are using Appoiint to exceed expectations
"Our customer satisfaction scores increased by 94% after implementing video support. Customers love the personal touch and faster resolution times."
"Screen sharing and remote control have reduced our average resolution time by 78%. Complex issues that used to take hours now get solved in minutes."
"The scheduling system has eliminated phone tag with customers. They can book support sessions when convenient, and our team productivity has increased significantly."
Ready to Transform Your Customer Support?
Join thousands of support professionals who are delivering exceptional customer service with Appoiint. Start your free trial today and see the difference professional video conferencing can make.
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See Appoiint in action with a personalized demo for your support team.
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Speak with our sales team about enterprise solutions and custom pricing.
Contact SalesFrequently Asked Questions
Common questions from support teams considering Appoiint
How does remote screen control work for troubleshooting?
With customer permission, our support agents can take control of the customer's screen to directly troubleshoot issues. This includes clicking, typing, and navigating through applications while the customer watches and learns. All sessions are secure and recorded for quality assurance.
Can customers book support appointments outside business hours?
Yes! Customers can book appointments 24/7 through our self-service scheduling system. You can set your team's availability, and customers will only see available time slots. Automatic reminders ensure both parties are prepared for the session.
How does the queue management system work?
Our intelligent queue system routes customers to the most appropriate agent based on skills, availability, and priority levels. Customers receive real-time wait time estimates and can choose to wait or schedule for later. Priority customers can jump the queue when needed.
What analytics and reporting features are available?
Our analytics dashboard tracks resolution times, customer satisfaction scores, agent performance, queue metrics, and first-call resolution rates. You can generate custom reports, set up automated alerts, and export data for further analysis.
Is the platform secure for handling sensitive customer data?
Absolutely. We use end-to-end encryption for all video sessions, comply with GDPR and other privacy regulations, and offer session recording with secure storage. All data is encrypted at rest and in transit, and we provide detailed audit logs for compliance purposes.
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